Return and Refund Policy

Overview

At KECHIFY, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund policy to make your shopping experience as seamless as possible.

Returns

Eligibility for Returns

• Time Frame: You have 30 days from the date of purchase to return your item(s).
• Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Exclusions: Certain items such as lingerie, swimwear, and final sale items are not eligible for return due to hygiene reasons.

Process for Returns

1. Initiate a Return: Contact our customer service team at support@kechify.com or through our website’s return portal to initiate a return.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Packaging: Carefully pack the items in their original packaging, including the RMA number inside the package.
4. Shipping: Ship the return package to the address provided. We recommend using a trackable shipping service to ensure your return is received.

Refunds

Refund Eligibility

• Refunds are issued once we receive and inspect the returned items.
• You will be notified via email once your return is processed and approved.

Refund Process

1. Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return conditions.
2. Approval: If the return is approved, we will process your refund to the original payment method within 7-10 business days.
3. Notification: You will receive a confirmation email once the refund has been issued.

Exchanges

• If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item.

Non-Returnable Items

• Gift cards
• Items marked as final sale
• Personal care items (e.g., earrings, underwear)

Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs, except in cases where the item received was incorrect or damaged.
• Original Shipping Charges: Original shipping charges are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at support@kechify.com with your order number and a photo of the item. We will provide instructions for returning the item and issue a full refund or replacement at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy, please contact us at support@kechify.com   Our customer service team is here to help you.

Thank you for shopping with KECHIFY. We appreciate your business and are committed to providing you with the best shopping experience possible.